Exchange & Return Policy

At JAZ, we want you to love every purchase. If you’re not completely satisfied, we’re here to help.

Product Inspection Upon Delivery

Please inspect your order in the presence of the delivery representative.

You have the right to refuse receiving your order if:

  • The product is different from the description shown on our website.

  • The product has a manufacturing defect or incorrect item.

In these cases, only the shipping fees may apply.

Exchange Policy

If you’d like to exchange an item, please review the following conditions:

  • The replacement item must be of the same value or higher.

  • All exchanged items must be returned in their original condition, including:

    • Original packaging

    • All tags and labels attached

    • No signs of wear, washing, ironing, or damage

  • Exchange requests must be submitted through our WhatsApp Customer Support.

  • Once your request is received, our team will begin processing your exchange.

  • Exchange processing typically takes 7–10 business days.

  • Shipping fees apply again for exchanged orders.

Items Not Eligible for Exchange

The following items cannot be exchanged:

  • Underwear

  • Socks

  • Any item marked as non-returnable or non-exchangeable

Exchange Requirements

To complete an exchange, you must provide:

  • Your order or invoice number

  • The reason for the exchange

  • The item in its original condition

Return Policy

Returns are accepted within 7 days from the delivery date, subject to the following conditions.

Returned items must:

  • Be unused and in their original condition.

  • Be returned in the original packaging.

  • Include all original tags and labels.

  • Not have been washed, ironed, altered, or damaged.

  • Not have the price tag or brand label removed.

The following items cannot be returned:

  • Underwear

  • Socks

  • Items that have been washed or ironed

  • Damaged products not caused by manufacturing defects

  • Products without original tags or packaging

Return Process

Once the returned item is collected by our courier:

  1. The item will undergo a quality inspection within 7–10 business days.

  2. If the item passes inspection:

    • Your refund will be processed within 8 business days.

    • Refunds are made via:

      • Bank transfer

      • Mobile wallet

  3. If the item does not pass the quality inspection:

    • Your return request will be rejected.

    • The item will be shipped back to you.

    • Our team will contact you through WhatsApp.

Faster Refund Option

For a faster refund process, you may choose to receive a JAZ Store Credit Voucher, which can be used for future purchases on our website.

Shipping Fees

  • Customers are responsible for return shipping costs unless the item has a verified manufacturing defect.

  • If your order contains only one defective item, JAZ will cover the shipping cost.

  • If your order includes other non-defective items, the customer will be responsible for the shipping fees.

Partial Returns

We do not accept partial returns.

If you wish to return part of an order, a JAZ Store Credit Voucher equal to the returned item’s value will be issued instead, allowing you to place a new order through our website.

Return Requirements

To request a return, please provide:

  • Your invoice or order number

  • Photos showing the reason for the return

  • Your preferred refund method

If you have any questions, please contact our Customer Support team via WhatsApp. +20 10 93352948

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